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We have delivered on the following projects with customers

Strategic

Operational

Strategic

  • Constantly identifying current and emerging best practices.
  • Understanding your customer
  • Audits against loyalty driver performances, trends and true customer value for mystery shopping
  • Omni-channel design and digital transformation
  • Loyalty program design
  • Journey design towards a customer centric culture and process re-engineering
  • Change management
  • Communications strategies
  • End to end design and set-up customer experience measures

Operational

  • The management and transformation of the organisation customer centricity. (contact centres, social media, complaints and online/e-commerce).
  • Implementation of mystery shopping, and, voice of the customer programs
  • Employee engagement programs.
  • Big data analytics and design

We help you move from BUMPER STICKER TO CUSTOMER OBSESSED

Designing cx strategies by first creating relevance, knowing your internal Ps and Ss and then help you understand your customers

Design solid strategies with teams. We will assist you throughout the implementation journey

Our intention is to enable your employees and leaders to maintain the roll out the CX Roadmap

We on board employees and executives.

Communicate and measure to the business and its stakeholders and the customer!