Become Future Fit Through CX:

Making a difference Today for Tomorrow

Fundamental Principles and practices of CX – Ground ZERO Course Outline This course will cover the overall function of CX and its core focusses/pillars. The course dives into the various…
Laying the foundation- Your Vision , Promise and Roadmap Course Outline How to successfully design an aligned, meaningful and relevant strategy that speaks to the business and helps navigate the…
The CX Culture Transformation or Alignment Course Outline Assess your current organisations maturity the gap analysis and a step by step approach to ensuring the business is all on board…
The CX Factory: LISTEN and MEASURE Course Outline If your are already measuring your service from the outside in and need to improve or re-establish certain pivotal points in your…
The CX Factory: DELIVER, PLAN and DESIGN Course Outline Learn how to journey map to future improve your business innovation and become smarter about your customers’ POOR moments of truth…
The CX Factory: ACT and MEASURE Course Outline Understand where you are in the maturity scale of CX. How involved is the c-suite and how to get them involved. Evaluate…
CX SMARTNESS: Your future fit organisation Course Outline How to maintain your CX vision and promise throughout all business seasons. Building for the future and how to maintain business success…